Refund policy

Return & Refund Policy

Because many Yoru Syndicate products are made to order, returns are limited.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, contact us at yorusyndicate@gmail.com as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem, when applicable

If we determine that the item was damaged, defective, misprinted, or incorrectly fulfilled, we may provide a replacement or refund as appropriate.

Sizing and Customer Ordering Errors

Please review all product descriptions, sizing charts, colors, and options carefully before placing your order.

Because our products are produced specifically for each order, we do not accept returns or exchanges for incorrect size selection, color selection, change of mind, or other customer ordering errors.

If you notice an error immediately after placing your order, contact us at yorusyndicate@gmail.com as soon as possible. We will attempt to make the requested change, but once an order has entered production, changes or cancellations may no longer be possible.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Incorrect size selections

  • Incorrect color or style selections made by the customer

  • Change-of-mind purchases

  • Personalized or customized products

  • Gift cards

  • Final-sale items

  • Items that have been worn, washed, altered, or damaged after delivery

Exchanges

We do not offer direct exchanges.

If an item is defective, damaged, misprinted, or incorrectly fulfilled, contact us and we will review the issue.

For sizing or preference-related changes, a new order must be placed.

Cancellations

Orders may only be canceled or modified before they enter production.

Because production may begin shortly after an order is placed, we cannot guarantee that cancellation or modification requests can be completed.

Contact us immediately at yorusyndicate@gmail.com if you need to request a change.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we notified you that your refund was approved, contact us at yorusyndicate@gmail.com.

Questions

For questions regarding damaged, defective, misprinted, or incorrectly fulfilled orders, contact:

yorusyndicate@gmail.com